Help Center
Find quick answers to common questions about shortening links, QR codes, analytics and account management. This Help Center covers the most frequent tasks new and returning users ask about, including how to shorten links, set custom aliases, generate QR codes, and interpret analytics. If you cannot find an answer here, our support team is ready to assist via the contact page.
Common Questions
- How do I shorten a URL? — Paste any valid URL into the homepage shortener form and click Shorten. You can optionally choose a custom alias as long as it's available.
- How do I create a QR code for a short link? — After creating a short link, use the QR code generation option on the link details page or the dashboard to download or share a high-resolution QR image.
- How do I delete a link? — Log in to your dashboard, locate the link, and click Delete. Deleted links are removed from public routing immediately.
- How do I track clicks? — The analytics panel shows total clicks, referral domains, geolocation, device breakdowns, and daily click trends.
- Why did my short link stop working? — Check the original URL, ensure the short code hasn't been deleted, and verify there's no maintenance outage (check the status page if available).
Security & best practices
Avoid shortening links that point to malicious, illegal, or password-protected pages. Use the custom alias feature to brand links for campaigns. For automated or high-volume use, consider using a custom domain so your links match your brand and reduce reliance on the public shortener namespace.
Privacy and data
We collect basic analytics for links (click counts, geolocation, referral domains) to provide useful insights, and we do not sell personally identifiable information. For full details, see our Privacy Policy.
Still not sure?
If you still have questions, reach out to support with details of your account and the link in question. For urgent issues related to suspicious or fraudulent links, include the short code or full URL so our team can investigate quickly.
Need more help?
Contact our support team via the contact page.